My test hasn't arrived yet.

We're sorry to hear that you haven't received your test yet.

Tests are normally sent out within 24hrs and therefore you should receive them within 3-5 working days.

If this is not the case, please email quoting your unique code or message our friendly support team via Intercom, available through our website so we can arrange for another test kit to be sent out to you at no extra cost.

Was this article helpful?